What You Need to Know

We founded Royal Inches with one principle in mind – providing an incredible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies below and don’t hesitate to contact us if you have any questions or require further information.

Privacy

We don’t allow or permit any entities to contact or retrieve your personal information from our site visitors or customers. We will only use your personal information strictly for the purpose of executing your order.

Return & Exchanges

Returns are accepted within 7 days from package received date. Hair must be Unworn, Undamaged, Unwashed, No scents or odors, No rips or tears, No other signs of being worn/used/opened. As well as all tags must be attached and all original packaging must be included.

Refunds will be permitted for defected merchandise 7 days from package received date.

Any exchange request after 30 calendar days will not be honored.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way.

Product must be exchange for something of equal to greater value.

According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

You must send the product back to us in order to process the exchange.

In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Shipping

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU’RE ENTERING IN THE CORRECT BILLING ADDRESS THAT’S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON’T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON’T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT’S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.

shipping, and handling? 5-8 BUSINESS DAYS. Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.

International Shipping is 7-10 Business days depending on your location.

All Packages Delivery is with FedEx. Business days are Monday-Friday

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is completE.

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